If the update is available, follow the onscreen prompts to complete the process.īooting your phone into Safe mode can help you diagnose if a third-party is causing the dropped call problem.
To check for software updates on your device, follow these steps:
You can't expect good call qualities in areas with low coverage.ĥ. Below that denotes you're getting poor signal or low coverage. Your phone should have at least two to three bars in the signal indicator. Try to make a call at a some other time, when the network-usage volume is lesser. This could result to network issues including dropped calls, as well as message sending failures. There are times when network towers are congested, in short, a lot of subscribers are using the same network at the same time. In addition, calls that drop after 4 hours may be due to your network provider automatically ending the calls to prevent unexpected charges from accidentally dialed calls.ģ. It's also possible that you're already out of their coverage.
Please contact your service provider/carrier, especially if you only experience dropped calls in specific locations. Network outages can also cause dropped calls. In this case, you need to contact your new carrier because your phone may still need to be re-provisioned or reprogrammed to activate their service.
Network-related issues including dropped calls may often arise after switching carriers but keeping the same device.
Re-program your phone (after switching carrier). What to do when you experience occasional dropped calls on your Galaxy S6? 1.
You can also use these methods to troubleshoot dropped call issues on other Galaxy S6 variants including Edge, S6 Edge and S6 Edge Plus, running the same Android OS version. The following steps are based on the interface of a Samsung Galaxy S6 running Android Marshmallow platform. This post highlights recommended workarounds should you encounter dropped call issues on your Samsung Galaxy S6.